ka99 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the ka99 platform and all its services. "Platform" refers to ka99's website, mobile site, and all gaming services available on them. "User" or "Player" refers to any person who has created or is using an account on this platform.

Accessing or using this platform means you are considered to have fully read and accepted these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you disagree with any part of these Terms, please stop using the platform.

1.1 Definitions

• Wager / Bet: The amount of money placed to participate in any game.
• Bonus: Promotional funds provided by ka99, subject to specific conditions on their use.
• Wagering: The total amount of bets required to make a bonus eligible for withdrawal.
• Account Balance: The combined amount of cash and bonus funds held in your account.
• KYC: "Know Your Customer" — the identity verification process.

2. Account Registration and Eligibility

To register an account at ka99, the following conditions must be met:

• You must be 21 years of age or older. (For those aged 21 and above only.)
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and kept up to date at all times.
• The account must be opened for your own use — managing an account on behalf of a third party is prohibited.
• You may not register an account if you are currently under any self-exclusion or restriction.

2.1 Accuracy of Registration Information

At registration you must provide your correct name, valid contact details, and any required identity information. If false or misleading information is provided, ka99 reserves the right to suspend or close the account at any time, and the associated balance may be forfeited.

3. Account Verification and Security

ka99 reserves the right to verify a user's identity, age, and payment method validity at any time. This process is known as KYC (Know Your Customer).

3.1 Verification Documents

For verification you may be asked to provide one or more of the following documents:

• A clear copy of your National ID (NID) or passport.
• A driving licence or other government-issued identity document.
• A screenshot or document proving ownership of the payment method.

3.2 Account Security

It is your responsibility to keep your account password and login details private and secure. ka99 will never ask for your password by email or live chat. Report any unauthorised access to the support team immediately.

4. Deposit and Withdrawal Terms

4.1 Deposits

To deposit funds at ka99 we support bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200. Deposited funds are generally credited to your account quickly. If there is any delay, please contact the support team.

• Minimum deposit: ৳200 (all methods).
• Deposited funds must come from a payment method registered in your own name.
• Third-party accounts or anonymous payment methods are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process. The following conditions apply to withdrawals:

• Minimum withdrawal: ৳1,000.
• Withdrawals can only be made to a verified payment method.
• Any active bonus wagering requirements must be completed before withdrawing.
• ka99 reserves the right to hold and review a withdrawal if unusual activity is detected.
• Withdrawal funds will be sent only to the same payment method used for the deposit.

4.3 Failed Transactions

If a transaction fails due to a technical error or payment gateway issue, ka99 will correct it as quickly as possible. The relevant funds will be returned without any interest or additional compensation.

5. Bonuses and Promotional Offers

ka99 offers various types of bonuses and promotional offers. Specific conditions apply to the use of these offers.

5.1 Welcome Bonus

New players receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total ৳2,500.
• Deposit ৳22,000 → maximum ৳15,000 bonus → total ৳37,000.

5.2 Wagering Requirements

The welcome bonus is subject to a 10x wagering requirement. Wagering is calculated on the bonus amount only (not deposit + bonus). Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before any winnings from the bonus can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer may have its own expiry — if wagering is not completed within the set time, the bonus will be cancelled.
• The same promotion cannot be claimed more than once on one account unless explicitly stated.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering requirements have been met.
• ka99 reserves the right to change or withdraw any bonus offer at any time.
• If bonus abuse is suspected, ka99 reserves the right to investigate the account.

5.4 VIP Program

ka99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is provided based on a player's activity: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Full terms of VIP benefits will be communicated separately.

6. Gaming Rules and Fair Play

ka99 is committed to providing a fair and transparent gaming environment for all players. All games available on our platform use independent Random Number Generator (RNG) technology, which keeps every outcome completely random and uninfluenced.

6.1 Game Rules

• Each game has its own rules, which are clearly stated within the game.
• If a game result is voided due to a technical error, the relevant bet amount will be refunded.
• If your internet connection drops during a game, the game state will be saved on the server and can be recovered after reconnecting.
• ka99's decision shall be considered final in all game-related disputes.

6.2 Software Use Terms

The use of any bots, automated software, hacking tools, or other unauthorised technology on ka99's platform is strictly prohibited. If such activity is detected, the account will be closed immediately and any associated winnings will be forfeited.

7. Responsible Gaming

ka99 believes that gaming is a form of entertainment and should be enjoyed responsibly. We take active steps to prevent problem gaming.

• Players can set deposit limits, session limits, and self-exclusion on their own accounts.
• If you feel that gaming is having a negative impact on your life, contact the support team immediately.
• While a self-exclusion is active, ka99 will not send you any promotional communications.

For more information on responsible gaming, visit our Responsible Gaming page.

8. Prohibited Activities

The following activities are completely prohibited on ka99. If detected, the account will be closed and any winnings will be forfeited:

• Creating multiple accounts or abusing bonuses through multiple accounts.
• Using ka99 for money laundering or any other illegal financial activity.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.
• Attempting to gain unauthorised access to another user's account.
• Harassing, threatening, or engaging in abusive behaviour toward other users on the platform.
• Using any form of cheat or tool to influence game outcomes.
• Bonus hunting or arbitrage through your own or a third party's account.

9. Intellectual Property

All content displayed on the ka99 platform — logos, graphics, designs, software, text, and other materials — is protected by the intellectual property rights of ka99 or its licensors. Copying, distributing, modifying, or using any part of this content for commercial purposes without prior permission is prohibited.

Content from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) is covered by their respective intellectual property rights and is used by ka99 with their permission.

10. Limitation of Liability

ka99 strives to provide its services without interruption, but ka99 will not be liable in the following circumstances:

• Games or transactions being disrupted due to internet connectivity issues.
• Losses caused by faults in third-party software or payment gateways.
• The service being temporarily unavailable during routine maintenance.
• Unexpected technical failures or force majeure events.

ka99's maximum liability for any loss shall in no case exceed the value of the transaction in question.

11. Privacy and Data Protection

The collection, storage, and use of your personal data is governed by our Privacy Policy. ka99 never sells your data to third parties. Data is used solely for providing services, verification, and fulfilling legal obligations.

ka99 uses modern SSL encryption technology to keep all your data and transactions secure.

12. Terms & Conditions Changes & Cancellation

12.1 Changes to Terms & Conditions

ka99 reserves the right to change these terms and conditions at any time. In the case of significant changes, users will be given advance notice via their account or email. Continued use of the platform after updated terms are published constitutes acceptance of the new terms.

12.2 Account Cancellation

You may request to close your account at any time through the support team. It is your responsibility to withdraw any eligible balance before the account is closed.

ka99 reserves the right to suspend or cancel an account for any of the following reasons:

• Violation of these terms and conditions.
• Fraudulent or illegal activity.
• Providing false information or failing to cooperate with verification.
• Account inactive for an extended period (prior notice will be given).

13. Contact & Complaint Resolution

If you have any questions, concerns, or complaints, ka99's support team is available 7 days a week, 24 hours a day.

• Live Chat: Available directly on the site — the fastest way to get a response.
• Email: [email protected]
• Language: Support is provided in both Bengali and English.

After a complaint is submitted, ka99 will investigate and aim to provide a resolution as quickly as possible. If it is not resolved at the first level, the matter will be escalated to the senior team. It is ka99's policy to handle all complaints with fairness and transparency.