ka99 Privacy Policy

1. Introduction & Scope

ka99 operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") applies to users ("you" or "user") of ka99's website, mobile version, and all related services.

By creating an account on our platform or using our services, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, you are requested to refrain from using ka99's services.

This policy has been drafted in accordance with the laws of Bangladesh and applicable data protection regulations. ka99 places the highest importance on user privacy and ensures the responsible management of your information.

2. Information We Collect

ka99 collects user information in various ways. The type of information collected depends on which services you use.

2.1 Information You Provide Directly

Information you provide yourself when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• Payment-related information (related to bKash, Nagad, Rocket, or Upay accounts)
• Documents required for identity verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use the ka99 platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Time spent on the platform and navigation patterns
• Game play history and transaction records
• Data collected through cookies and similar technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may receive information from trusted verification organizations or payment processing partners. This information is used only for the necessary purposes.

3. Purpose of Using Information

ka99 uses collected information for specific and legitimate purposes. Your information is not used for any unnecessary or unauthorized purpose.

ka99 may also use your information to fulfill legal obligations and complete regulatory audits as required.

4. Data Retention & Security

4.1 Retention Period

ka99 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to comply with legal obligations, resolve disputes, or enforce agreements.

4.2 Technical Security

ka99 uses industry-standard security technologies to protect your information:

• SSL encryption — end-to-end encryption for your data transmission
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized personnel can access sensitive information
• Secure server infrastructure and data backup systems

Please note that no transmission or storage of information over the internet is completely secure. While ka99 strives to ensure the highest level of protection, it is not possible to guarantee complete freedom from cybersecurity risks.

5. Sharing Information with Third Parties

ka99 does not sell, rent, or transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Partners: Payment processors such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. They are governed by their own privacy policies.
• Identity Verification Services: Trusted verification organizations for fraud prevention and KYC processes.
• Legal Obligations: We may be required to provide information in response to a court order, government directive, or a lawful request from a law enforcement agency.
• Business Changes: In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

All third-party partners are contractually bound to comply with ka99's privacy standards. They may not use your information beyond the approved purposes.

6. Cookies & Tracking Technologies

ka99 uses cookies to improve platform functionality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and core platform functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect aggregate data to understand platform usage patterns.

You can reject or delete cookies through your browser settings. However, disabling certain essential cookies may affect platform functionality.

7. User Rights

ka99 respects your rights over your information. You have the following rights:

7.1 Right to Know

You can find out at any time what information ka99 holds about you and the purposes for which it is being used. Send a request to [email protected] for this.

7.2 Right to Rectification

If there is any incorrect information in your profile, you can request that it be corrected. ka99 will update the information accurately in a timely manner.

7.3 Right to Erasure

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

If you have a specific reason, you can object to the processing of your information. ka99 will consider your objection and take appropriate action.

To exercise any of the above rights, please contact our support team. We provide assistance in both Bengali and English.

8. Protection of Children & Minors

ka99 provides services only to those aged 21 or above. We do not knowingly collect or store the personal information of any minor. If we become aware that a minor has created an account on ka99, that account will be closed immediately and the associated information will be deleted.

For more details on the protection of minors, please visit our Responsible Gaming page.

9. International Data Transfers

Your information may be stored on servers outside Bangladesh as required for ka99's service operations. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organization, and that your information will be protected in accordance with the standards of this policy.

10. Policy Changes

ka99 may update this privacy policy from time to time. If there are any significant changes, we will notify you via email or a notification on the platform. Continued use of the platform after changes will be considered as your agreement to the new policy.

We recommend that you visit this page regularly to stay updated on the latest policy. Previous versions may be provided upon request.

11. Other Related Policies

This privacy policy should be read together with ka99's other legal documents. For more details:

• Terms & Conditions — Full terms for using the platform
• Responsible Gaming — Safe gaming practices and support
• About Us — General information about ka99

In the event of any conflict, this privacy policy will apply, and for matters relating to terms and conditions, the terms and conditions document will take precedence.